SHIPPING
We ship every Monday or Tuesday. Delivery can take anywhere from 4 days up to 3 weeks, depending on your location. We ship priority mail with limited tracking. We ship hoodies and t-shirts fortnightly.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: With your permission, we may send you emails about our store, new products and other updates.
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@ondu.si.
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.To return your product, you should mail your product to: ONDU d.o.o., Ljubljanska cesta 11d, 3320 Velenje, Slovenia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ondu.si
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
ONDU d.o.o. warrants that "ONDU" products and the component parts thereof will be free of defects in workmanship and materials for a term of one year from the date of first consumer purchase. ONDU will without charge, repair or replace, at it’s option defective ONDU product or component parts upon delivery to the ONDU d.o.o. adress, if accompanied by proof of the date of first consumer purchase, such as a sales receipt. Before sending the product to repair please contact us via email:info@ondu.si This will ensure the fastest turnaround time on any repair.
NOTICE ABOUT MAGNETS
Neodymium magnets are brittle so try not to scratch their surface since they are incased in nickel-copper-nickel coating to protect them from corosion. Most neodymium magnets start losing part of their adhesive force permanently at a temperature above 80° C (170° F) so don't use the camera in places where the magnets would be exposed to extreme heat. Keep magnets away from devices and objects that could be damaged by strong magnetic fields [credit cards etc.]. If a magnet comes loose just glue it back in place with a drop of super glue. While doing so pay atention to the orientation of the poles of the magnets. If not sure please contact us and we’ll gladly provide assistance.
