F.A.Q

We're a little different from your usual camera shop. We only started selling camera's after being bombarded with requests for a shop that sold honest priced, working & guaranteed cameras.

We started in 2010 from a market stall in Brick Lane, London & quickly went on to open our own shop.

ONE YEAR WARRANTY WITH EVERY CAMERA!

What it covers? Mechanical or Electronic faults your camera may develop over one year from date of purchase, all you need to do is hang onto the warranty card that will come supplied with your camera.

Sadly, we can't cover any cosmetic issues, or anything we deem to be due to negligence or accidental damage E.g scratching the lens, dropping your camera or sitting on it.

*We will always do our best to find a solution that works for everyone, but we have to say the decision of our trusted repair people is final. 

Yes we do! If you have one (or more) you think we’d be interested in please do get in touch using the above form, with specifics (model, condition etc...) and one of our staff will get back to you asap.

Although are offices are still in Central London, we only offer delivery on orders at the moment. Our online stock is now held in our warehouse just north of London whilst renovations take place on the shop.  Collections in person coming soon.

All of our postage is sent Royal Mail 1st Class Special Delivery Tracked & Signed.*

This guarantees the fastest & safest delivery.

International Deliveries may use different shipping companies, but the safest & fastest is always the option we take. 

We use Royal Mail First Class Signed For in the UK so expect your item within 48 hours of postage being completed. For international orders we use Royal Mail International Tracked and Signed and although the delivery time will vary depending on where in the world you are based you will be able to track your order the whole way.

All of our postage is sent Royal Mail 1st Class Special Delivery Tracked & Signed.*

This guarantees the fastest & safest delivery.

International Deliveries may use different shipping companies, but the safest & fastest is always the option we take. 

We aim to dispatch items within 12 hours on weekdays. 99% of the time if you place your order before 2pm GMT on a weeekday you will receive it next day. We say 99% of the time only becuase at peak times we can only process a certain amount of orders per day. If you are in real need, feel free to use the contact form above and let us know you need it quickly and we'll do our absolute best to get it to you next day. Orders placed over the weekend will be posted on Monday for next day delivery within the UK.

Film's not Dead is a trading name of Eye Mind Heart Limited.

Company No: 10998959 VAT No: 296187651

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